Privacy Policy

Information We Collect

Asheville Custom Saunas collects personal information that you voluntarily provide when you contact us, request a quote, or engage our services. This includes:

• Your name and contact information including phone number and email address
• Your home or business address for consultation and installation purposes
• Details about your sauna project including type, size, and location preferences
• Any other information you choose to provide in your communications with us

When you visit our website, we may also collect non-personal information through standard analytics tools including pages visited, time on site, browser type, and referring website. This information is used in aggregate and is not linked to your personal identity.

How We Use Your Information

We use the information you provide solely to deliver our services and communicate with you about your project. Specifically we use your information to:

• Schedule and conduct free in-home consultations
• Prepare and deliver project quotes
• Manage the installation process and coordinate with licensed trades
• Contact you regarding your project status, scheduling, and follow-up
• Respond to questions or concerns about completed work

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information Sharing

Asheville Custom Saunas may share your information with trusted service partners who assist in delivering your project, including licensed electricians, plumbers, and permit agencies. These parties are provided only the information necessary to perform their specific role in your project and are not authorized to use your information for any other purpose.

We may also disclose your information if required by law, court order, or governmental authority.

Data Retention

We retain your personal information for as long as necessary to deliver your project and maintain records required for warranty, legal, and business purposes. Project records are typically retained for a minimum of five years following project completion. You may request deletion of your personal information at any time by contacting us directly, subject to any legal obligations we have to retain certain records.

Website Cookies and Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics to understand how visitors interact with our site. These tools collect information anonymously and help us improve our website content. You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to contact us or request a quote.

Third Party Links

Our website may contain links to third-party websites including Google Maps and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit through a link on our website.

Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our communications and records are handled with care and access is limited to team members who need the information to perform their job. However no method of data transmission or storage is completely secure and we cannot guarantee absolute security of your information.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

Your Rights

You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, and to request deletion of your information subject to any legal retention obligations. To exercise any of these rights, please contact us directly using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated policies will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Asheville Custom Saunas
110 Executive Park
Asheville, NC 28801
Phone: (828) 752-8223